Orleans Transportation Specialist - Office Assistant / Dispatcher

Regional Transit Service | Albion, NY

Posted Date 5/15/2024

About RTS
RTS is a transit authority established by New York State with more than 1,000 employees who proudly serve customers and business partners in Monroe, Genesee, Livingston, Ontario, Seneca, Wayne, and Wyoming counties. Recognized as one of the best-run transit systems in the nation, RTS connects the community by providing public transportation services to more than 10 million people each year. We carry out our mission by connecting our customers to jobs, school, healthcare, shopping, and recreational activities every day.


The Transportation Specialist is responsible for providing administrative and clerical support at his/her regional subsidiary, which includes answering telephones, scheduling customers for service, dispatching Bus Operators and communicating with customers on expected arrival times or other real-time requests, inputting operational data, maintaining operational and government-regulated records, preparing monthly reports of financial and performance data, and processing invoices and payments. This is an in-person position working out of the office in Albion, NY.

WORK HOURS: Monday - Friday, 10:00am - 6:30pm

START DATE: July 8, 2024

COMPENSATION: $19.00 per hour


  • Staying Healthy: Medical, Dental, and Vision (Dental & Vision insurance are currently free), Flexible Spending Account (FSA)
  • Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred Compensation Plan, Basic Life and Accidental Death & Dismemberment (AD&D) insurance, Group Specified Disease Insurance and Hospital Insurance
  • Work-Life Balance: Paid Time Off (PTO: 17 days upon hire; accrue additional time after 1 year), Employee Assistance Program, Paid Holidays, Verizon Wireless Discount, On-site Fitness Center open 24/7, Employee Wellness Program, Culture & Inclusion Council, Public Service Loan Forgiveness (PSLF), BJ's Wholesale Club Discount, and more!

Click here to view current medical plan rates!


  • Answer telephone calls from customers, account holders, and employees on multi-line telephone; respond to callers' requests, questions, and/or complaints or refer callers to supervisor.
  • Provide customer service by explaining available service and fare structure, identifying pick-up and drop-off locations, and promptly addressing complaints and requests.
  • Schedule Dial-A-Rides, Medicaid rides, and/or other 'specialized service' rides; maintain accurate records of scheduled services and ridership; prepare/type Bus Operator schedules.
  • Serve as dispatcher for Bus Operators; assist Bus Operators with service delivery as needed.
  • Reconcile Bus Operator schedules, manifests, and fares; calculate totals and prepare daily deposits and reports; maintain accurate records.
  • Manage Medicaid ridership, ensuring compliance with government regulations, verifying rider eligibility, scheduling and attesting to rides, monitoring cancellations and additions, maintaining records, processing invoices and securing payment.
  • Process incoming and outgoing mail.
  • File documents and maintain operational records in compliance with government regulations and operational needs.
  • Compile data and prepare reports and other documentation on a regular or ad hoc basis, including dispatch logs, mileage reports, fuel usage and expense reports, sales and revenue reports, maintenance schedules, department performance indicator reports, and ridership reports.
  • Maintain customer surveys.
  • Prepare invoices, and payments; maintain Accounts Receivable and Accounts Payable records; manage petty cash; prepare documentation and reports for Finance Department on a regular or ad hoc basis.
  • Maintain inventory of office supplies.
  • Maintain orders for employee uniforms.
  • Prepare and issue DSS bus passes.


  • Provide coverage and support for other positions as needed.
  • Other duties as assigned.


  • High School Diploma.
  • At least 2 years of experience working in an office.
  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.


  • Ability to perform a variety of routine duties involving the use of procedures and the application of clearly prescribed standard practice where the employee could make minor decisions and use some judgment.
  • Ability to work from objectives defined by supervisor or by explicit procedures and rules. Proceeds alone on routine work and refers questionable cases to supervisor.  Finished work not regularly reviewed by supervisor.  Performance of tasks and activities are reviewed by supervisor on a scheduled basis.
  • Strong computer skills, including intermediate knowledge of MS Outlook, MS Word, MS Excel, MS PowerPoint, and internet navigation; ability to effectively operate office equipment.
  • Strong verbal and written communication skills.
  • Excellent customer service skills; customer-focused.
  • Strong organizational skills.
  • Strong time management skills; ability to manage multiple projects simultaneously.
  • Ability to focus under pressure.
  • Attentive to detail.
  • Ability to work independently and within a team.
  • Ability to take direction, correction, and offer suggestions.
  • Basic knowledge of arithmetic and accounting procedures.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

The noise level in the work environment is usually moderate.


Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Salary19.00 Hour
Employment Type
Full Time

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