Dunkin' General Manager

Summary

A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, operational excellence and for helping build profitable topline sales of a single restaurant. They are responsible for the overall operation of the restaurant according to brand standards, Indus policies and procedures and in compliance with all applicable laws.

Essential Duties and Responsibilities

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals, and results to restaurant team members
• Execute new product rollouts including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Indus policy
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of supplier and other vendor orders
• Conduct self-assessments and corresponding action plans
• Maintain strict confidentiality of sensitive information, ensuring compliance with company policies and applicable privacy regulations
• Ensure restaurant budget is met as determined by operations above-unit leadership
• Manages cash over/short in restaurant and ensures team members are following Indus’ cash management policies
• Handle cash deposits and go to the bank daily during bank hours
• Engages with Brands Field Operations team as appropriate
• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability, and guest satisfactio