Manager, Market Strategy - HCM Small Market

This role will support the Head of Strategy for HCM Mid-Market and help manage both the strategic development and execution of various initiatives and projects to support the on-going iteration of Paychex’s product and service strategy.  The Market Team/Business Unit collaborates with peers across the organization, including Sales, Service, Commercialization, Marketing, Legal, and Revenue Operations. The corporate goals and objectives of our sales and service organizations are of focal points of for the role and lead to the prioritization process of initiatives the team undertake and lead. 

This individual will be responsible for supporting various initiatives and projects that require analytical skills to drive data-decision making to support strategic recommendations and collaborate with cross-functional teams to deliver and measure results.  The ability to story-tell and present the findings in a professional and compelling manner is critical towards influencing stakeholders and achieving alignment from stakeholders.  Ideally, the person is willing to challenge the current practices and or norms in the pursuit of improving the value proposition of Paychex’s solutions.   

• • Assist in strategy development by analyzing sales and service KPIs, competitor insights, market trends, and customer feedback. 
  • Access and analyze data on sales performance, including bundle mix, attach rates, revenue leakage, and Revenue Per Unit (RPU) to recommend pricing and promotion strategies. 
  • Analyze deals to assess gross margins and ROI thresholds. 
  • Analyze terminated clients and develop strategies to enhance Lifetime Value (LTV) through upsell and migration plans. 
  • Create reports tracking KPIs to drive sales and service performance and support data-driven decision-making. 
  • Leverage competitors' products, pricing, and market trends to identify opportunities for differentiation, disruption, and new revenue streams. 
  • Explore avenues for product diversification, upselling, cross-selling, and new market entry to boost revenue. 
  • Analyze product performance, identify cost-saving opportunities, and maximize revenue to ensure profitability. 
  • Develop tactics to retain customers, reduce churn, and enhance satisfaction for long-term growth. 
  • Understand client needs and pain points through market research, customer interaction, and collaboration with sales and support teams to gather insights. 

• Bachelor's Degree in Business, Sales, Finance or IT - Preferred
• Master's Degree in MBA or equivalent business experience - Preferred
• 7 years of experience in Sales, Product, or Service/Operations with experience leading cross-functional strategies.
• 4 years of experience in Management experience.

Skills

• Use critical thinking to break down complex concepts.
• Understand broader project objectives and align work with overall strategy.
• Develop a deeper understanding of evolving business contexts.
• Utilize reflection for self-awareness and development.
• Interpret data to inform insights and recommendations for strategic improvements.

Qualifications

• Strong critical thinking and proactive insight provision.
• Excellent written and interpersonal communication skills.
• Experience with SQL, Tableau, Alteryx analytical teams, and translating data into actionable insights.
• Proficient in Power BI, statistical analysis, PowerPoint and Excel.
• Strong analytical, problem-solving, and organizational skills.
• Ability to establish and maintain positive relationships with commercial and operations teams.

Nice to Have

• Experience with SQL, Alteryx, predictive modeling in SAS, Python, R.
• Deal desk experiene

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.