Supervised By:            Executive Director

Supervises:                  Manager Quality Assurance and Capacity Building, and Homeless Programs Support Specialist

FLSA Status:                Exempt/Full-Time/40 hr. week Salary range $50,000 - $72,000 annually  

Effective Date:             April 2025

Organization Description

Partners Ending Homelessness (PEH) is the primary planning and coordinating body for homeless housing and services in Monroe County, NY, and is the lead agency of the Continuum of Care (CoC). It is a 501(c)(3) non-profit organization, with a Board of Directors and a stakeholder's group, the Homeless Services Network (HSN), that is comprised of more than 80 organizations and individuals who are directly involved in providing services to the homeless in the community. The primary responsibilities of Partners Ending Homelessness include Operation of the CoC; designation of a Homeless Management Information System (HMIS) lead agency and oversight of the HMIS system; CoC planning; and coordination of a competitive and transparent process for applying for CoC Program Funding and submission of the Collaborative Application annually to HUD.

Position Summary

The Deputy Director is responsible to provide support and technical assistance to CoC funded programs and   community based organizations that serve the homeless, annual monitoring of CoC funded programs,  ensures  there is a transparent, equitable process in place to review and rank applications for HUD CoC funding, coordinate the annual Point in Time Count including recruitment of volunteers for the count, liaison to the PEH IT consultant and basic updates of the PEH website, provides administrative support for the Emergency Food and Shelter Program and supervision of the Manager Quality Assurance and Capacity Building, and the Homeless Programs Support Specialist.

Skills and Abilities

This position requires a commitment to the goals of PEH, Housing First and Housing Focused best practices, strong verbal and written communication skills to include report creation; data management and analyses skills; program evaluation; the ability to handle multiple tasks and manage competing demands; conflict resolution; team building; the ability to understand and interpret government regulations, problem solving; meeting facilitation; interpersonal skills; team building, standard office computer skills the ability to work with minimal supervision once fully oriented and trained.

Essential Duties/Responsibilities

• Provide technical assistance and support to CoC funded programs that ensures homeless persons receive the housing/services needed to reduce the length of time homeless, move to permanent housing as quickly as possible, increase retention in permanent housing, and reduce returns to homelessness.
• Use HMIS to conduct monthly data reviews to ensure timeliness of data entry, improve data quality, and ensure maximum occupancy is reached in all programs.
• Create opportunities to promote collaboration between CoC funded programs that encourages consensus with goals and performance targets
• Assist programs with developing applicable written policies and procedures based on program needs.
• Lead solid relationship building and communication with diverse work teams, engaging community partners, shelters, and Homeless community leaders.
• Ensure that all programs are fully informed on purpose/goals of Coordinated Entry (CE) and are trained in CE policies and procedures
• Participate in PEH staff and leadership meetings to ensure effective planning activities are occurring
• Implement and lead a continuous quality improvement process that promotes regular and ongoing opportunities for all programs to give feedback on program operations and use that information to refine activities.
• Lead provider meetings to ensure engaged, motivated, successful, professional, and effective program staff members.
• Monitoring of CoC funded project to ensure compliance with HUD program requirements, including client eligibility, service delivery, and program outcomes
• Educating and supporting non CoC funded homeless providers on the CoC process for funding, program regulations, etc.
• Coordinate the Reading/Rating/Ranking process for the Collaborative Application’s project priority list and ensure that process is transparent and non-conflicted.
• Staff CoC Committees as determined; participate on other community task forces, work groups, etc.
• Assist the Executive Director in overall operation of the Continuum
• Oversight and training of volunteers in the Point In Time count process
• Assume responsibility of the organization in the absence of the Executive Director
• Other duties as assigned in support of PEH mission.

Education and Experience

A BA in Human Service related field and/or 5+ years of experience in the operations of homeless housing/service programs; familiarity with HUD CoC funding and regulations strongly preferred; successful managerial or supervisory-level experience

Qualifications/Requirements

• Proficiency in MS Office and experienced in use of database and reporting; ability to perform basic IT activities, i.e. – changing passwords, setting up email accounts, etc.
• Proven written and oral communication skills
• Problem solving abilities;
• Leadership skills and strategic vision;
• Strong work ethic;
• Reliability;
• Ability to prioritize and manage multiple tasks and attention to detail
• Passionate about PEH’s mission and able to promote and communicate the philosophy, mission, and values of PEH to external and internal stakeholders;

Certificates, Licenses, Registrations

•  Hold a valid driver’s license in accordance with PEH’s Motor Vehicle Policy;
• Ability to use one’s personal vehicle for daily duties with reimbursement;

Physical Demands

While performing the duties of this job, the employee is regularly required to communicate in person or by telephone. The employee is frequently required to stand, walk, and bend; to use his or her hands to finger, handle or feel objects, tools or controls; and to reach with his or her hands and arms. The employee must also be able to sit for extended periods of time. The employee must occasionally lift and/or move objects weighing up to 40 pounds.

Work  Environment

The position involves attention to detail and extensive organizational skills. The employee will work as part of a team, as well as interface with partner agency staff, partner agency leadership, and funders. The employee will spend significant portions of time in an office setting, as well as in the field.

Conditions  of Employment

• Satisfactory reference and background investigation checks;
• Demonstrated computer literacy through successful completion of pre-employment testing may be required;
• Submitted sample of prior written communications, both email and otherwise;
• Completion of all required paperwork prior to reporting to work;
• Participation in payroll direct deposit;
• Compliance with all PEH Policies and

This job description is not intended to provide, and should not be construed as providing, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. They are meant to be accurate reflections of the principal job elements essential for making fair and informed decisions about the job.