Fraud Risk Analyst II

Position Title: Fraud Risk Analyst II

Department: Fraud

Purpose: The Fraud Risk Analyst II provides support to the Fraud Department activities which include review of required reports and documentation, dispute processing, and fraud monitoring across all systems supporting these functions. This position also analyzes and prepares fraud related research, identifies and mitigates new risks through investigations and is capable of providing a quality control function over daily Fraud Department tasks.

Essential Functions:

1. Reviews transaction monitoring alerts for fraudulent or unusual activity utilizing various systems, and recommends the alerts be escalated to case or cleared. Direct customer outreach for numerous alerts is required.
2. Monitors daily reports across multiple systems and fields incoming calls from customers and business units to identify and report fraudulent activity across Bank channels, such as online banking, mobile check deposit, etc.
3. Investigates escalated alerts and manually created cases (e.g., business unit referrals, negative news, vendor reports, etc.) for fraudulent or suspicious activity. Takes appropriate actions based on findings (e.g., referral of suspicious activity to BSA, restriction/closure of customer accounts/access, etc.). Direct customer outreach for cases is required.
4. Reviews unauthorized and authorized dispute documentation and processes charge backs regarding debit card and electronic transfer disputes in accordance with Federal Banking Regulation E.
5. Tracks and maintains departmental spreadsheets reflecting fraud reported risk and trend data for Management review.
6. Works directly with Branch staff and other business units to report and resolve fraud related matters to include elder abuse referrals, identity theft reports, check verifications and unusual transaction activity.
7. As needed, provides quality control support for daily Fraud Department tasks.
8. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.
9. This job description is not exhaustive. The Fraud Risk Analyst II may be required to perform other duties as assigned.

Job Related Qualifications – Education and Prior Experience:

Required:

• Education: High School Diploma. Bachelor’s Degree preferred
• Prior Experience: 3+ years of anti-fraud experience in the financial services sector. Equivalent combination of education and experience is considered in lieu of education.
• Licenses or Accreditation: Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Fraud Professional (CAFP), or other Anti-Fraud Certifications

Competencies:

1. Strong knowledge of and ability to learn emerging fraud trends and tactics.
2. Strong written and verbal communication skills with ability to convey information to all levels of staff and customers.
3. Strong organizational skills with the ability to manage multiple priorities and meet established deadlines.
4. Ability to respond quickly and effectively to issues involving high dollar or high-volume fraudulent transactions, irate customers, robberies, complaints and law enforcement interaction.
5. Ability to identify trends, interpret data and apply to workflows.
6. Possess a very high level of attention to detail.
7. Proficient with Microsoft applications with the ability to learn and utilize new and existing banking software applications; Ability to utilize the internet to conduct searches related to responsibilities.

Physical Requirements:

1. Able to regularly sit for prolonged periods of time.
2. Extensive computer usage is required.

Benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Flexible Hybrid Work Schedule
• Paid Time Off (PTO)
• Company Paid Holidays

This job description is not exhaustive. The Commercial Credit Officer may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.