Physician Support Rep III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

• Support the clinical activities of the faculty members as assigned.
• Schedules appointments, tests, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up
• Examines clinic schedules for opportunities to optimize time and effort to improve the patient experience and increase productivity. 
• Researches eRecord and other databases and/or files for accurate patient scheduling information, ensuring all relevant appointments are scheduled and diagnostic imaging results scheduled and received.
• Using independent judgment, researches and responds to incoming phone calls, routing calls when appropriate and/or taking detailed messages for providers, practice manager and/or division administrator. 
• Conducts follow up phone calls to patients on behalf of the providers, APPs and practice manager; and reschedules no shows and bumped patients.
• Inputs and maintains provider templates, ensuring correct clinic rotations are followed. 
• Uses opening and closing templates for provider’s conference dates and time away. 
• Uses the phone answering system (ACD) to monitor/answer incoming calls to the Division main line for physician-practice business related issues.
• Performs triage on incoming calls to determine what action can be taken at the time of the call, what calls should be transferred to another area, and what calls should be forwarded to a physician
• Documents all phone calls as necessary
• Manages eRecord pool messages, documenting actions in patient charts as appropriate
• Prioritizes orders through eRecord work-queues and clerical pool messages.
• These include performing tasks such as queuing medication refills, managing release of information requests, referrals, etc.
• As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers. 
• Responsible for the accurate and complete registration of all patients. 
• Books return clinic visits, optimizing provider schedules, process provider requests, scheduling for specialty clinics.
• Attends departmental meetings for training purposes or participation in addressing a specific operational issue.
• Communicates with Division Administrator regarding operational issues, practice concerns, and quality assurance matters.
• As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers. 
• Responsible for the accurate and complete registration of all patients. 
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma and a minimum of 2 years of relevant experience required
• or equivalent combination of education and experienced required

KNOWLEDGE, SKILLS AND ABILITIES

• Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
• Demonstrated customer service skills required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.