We are in search of a high energy Customer Support Specialist. Primary responsibilities include scheduling permanent and temporary service for commercial customers, researching and resolving service problems, and coordinating schedules with vendors.
Other duties may include assisting with special projects, resolution of billing discrepancies with vendors, and other tasks as assigned. We work as a team and everyone is expected to pitch in as needed – we all take out the trash!
Customer Service Duties include:
- Provide excellent service to every customer, via telephone and email
- Schedule service requests
- Maintain accurate and detailed records
- Communicate with customers and vendors in a professional and respectful manner
- Work with vendors to ensure proper service levels are established and maintained
- Display a willingness to learn and grow professionally
Experience:
- Previous customer service experience is required; waste industry experience is a plus
- The ideal candidate will have excellent verbal and written communication skills
- Be self-motivated and able to work independently, and be organized and flexible
- Persistent follow-up skills are essential
- Must be PC proficient, including database management, email, and internet-based systems.
- Associates degree or equivalent experience required