Geneva General Hospital · Seneca Family Health
The Medical Secretary's responsibilities are to perform clerical and receptionist duties. Performs assembly and routine maintenance of medical records within EMR. Performs various clerical/support functions in conjunction with the completion and processing of all types of records including electronic filing and routine release of information requests. And perform all other tasks as assigned. The Medical Secretary is responsible to log patient demographic information into EMR per designated workflow and obtain necessary treatment, billing and compliance signatures. Staff also responsible to conduct aspects of pre-visit planning and conductive work in accordance with practice workflow and goals as a patient centered medical home. Introduces new patients to the medical home model. Encourages and informs patients how to access their care team during and after office hours.
Handles routine requests for medical record information according to policy and procedure. Answers basic release of information questions and follows up on a timely basis. Provides telephone services, including answering calls, taking messages, giving information and making requests for services in a courteous and professional manner.
Ensures all electronic medical records are in appropriate order and information is forwarded for review as needed within the Practice EMR. Updates computer with patient demographics, diagnosis, and orders. Makes and records all referral information in the patient record. Reviews and updates the patient demographic information and the patient record at each visit.
Initiates and maintains the patient chart within the EMR system appropriately and in functional order. Verifies all information in chart is complete and accurate
Schedules patient visits. Accurately completes all areas of EMR patient registration. Responsible for verifying insurance eligibility, ensuring referrals are in place, collecting patient co-pays and payments, and accurately communicating with patient regarding questions about office financial policies. Enters data into scheduling/billing system.
Staff training to ensure up to date knowledge and ability to function using Practice EMR in accordance with all policies and legal requirements.
Performs other duties as assigned.
High School graduate
Medical terminology course preferred
1 yr Prior experience in a physician office setting, above average spelling, typing skills, computer knowledge, the ability to organize work and meet realistic work load.
Previous experience in clerical or receptionist position required
Customer relations, hospital experience or satisfactory completion of training program
Experience with coding procedures is desired.
Appropriate course must be completed.
CPR course desired.
Appropriate course to be completed within 1 year of date of hire.
Must demonstrate the ability to communicate clearly and pleasantly to staff, physicians, patients and visitors.
Able to perform under pressure, (relate to patients, hospital staff, physicians and visitors)