Patient Registration Clerk MH

Rochester Regional | Massena, NY

Posted Date 10/13/2021


Hospital professional will be responsible for the comprehensive servicing of MH patients with a focus on the critical aspects of patient registration including making an empathetic first impression, soliciting personal health information, answering sensitive patient questions/concerns, insurance verification, co-payments scheduling and pre access for the entire hospital. Individual will also share work in the hospitals telephone switchboard. Successful candidate will possess excellent customer service skills, have an appreciation/understanding of the importance of Press-Ganey and HCAP scores, be willing to learn various healthcare computer software (Meditech etc.)

STATUS: Per Diem

LOCATION: Massena Hospital


SCHEDULE: 8 Hour, Variable


  • Required: High school diploma or equivalent
  • Preferred: Associate's degree in Healthcare Administration or related field
  • Preferred: Medical Terminology


  • Registration for all areas of hospital Insurance verification, errors, and co pays and account payments, financial counseling.
  • Switchboard coverage, alarm activations, paging and answering service. Responsible for all status changing of patients.
  • Scheduling, authorization verification, pre insurance, accuracy, errors and copay collections in pre access area.
Employment Type
Full Time

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