Reciprocal & Municipal Account Specialist

Purpose: The Reciprocal & Municipal Account Specialist is responsible for establishing, managing, and supporting deposit relationships for Municipal and Reciprocal clients to strengthen and expand overall client relationships. This role collaborates closely with Relationship Managers and the Treasury Department to ensure seamless service delivery and effective relationship management.

Essential Functions:

• Coordinate the onboarding, account opening, and ongoing maintenance of Municipal, ICS, and CDARS relationships in accordance with bank policies and procedures.
• Manage daily operational activities and process ICS and CDARS transactions through the IntraFi portal, ensuring accuracy and compliance with customer instructions and approvals.
• Monitor Reciprocal balances to ensure adherence to ALCO policy and regulatory requirements.
• Prepare and maintain account documentation, including the collection of signatures and required supporting materials.
• Support the implementation and servicing of Treasury Management and Digital Banking products for Municipal and Reciprocal clients.
• Assist with submitting bond bids, coordinating bond closings and renewals, and processing bond payments.
• Utilize Salesforce to manage, track, and report workload and service requests.
• Develop and maintain professional relationships with client financial teams, including CFOs, controllers, and accounting personnel.
• Respond to customer inquiries and resolve issues promptly, accurately, and in a manner consistent with the bank’s service standards.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Job Related Qualifications:

Required:

• Education: Bachelor’s Degree in Accounting, Finance, Business Administration, or related field
• Prior Experience: 1+ Years of Financial Analysis, or Credit Analysis in Financial industry
• Licenses or Accreditation: Any required licenses or accreditation required

OR

Required:

• Education: Associate Degree in Accounting, Finance, Business Administration, or related field
• Prior Experience: 3+ Years of Financial Analysis, or Credit Analysis in Financial industry
• Licenses or Accreditation: Any required licenses or accreditation required

Competencies:

• Attention to Detail: Ensures accuracy and thoroughness in processing transactions, documentation, and reporting.
• Accountability: Takes ownership of responsibilities and follows through on commitments to clients and internal teams
• Time Management: Prioritizes and manages multiple tasks efficiently to meet deadlines in a fast-paced environment.
• Compliance & Risk Awareness: Adheres to bank policies, procedures, and regulatory requirements related to deposit operations and municipal banking.
• Banking Operations Knowledge: Demonstrates understanding of deposit account structures, transaction processing, and operational workflows.
• Treasury Management Support: Understands and assists with the implementation and servicing of TM and Digital Banking products.
• Bond Transaction Processing: Supports bond bids, closings, renewals, and payments accurately and in compliance with bank procedures.
• Customer Service Orientation: Provides professional, responsive, and solution-focused support to clients.
• Collaboration: Works effectively with Relationship Managers, Treasury, and other internal departments to deliver a seamless client experience.
• Communication: Communicates clearly and professionally, both verbally and in writing, with clients and internal stakeholders.

Physical Requirements:

• Able to regularly sit for prolonged periods of time.
• Able to travel:
  1. occasionally
• Extensive computer usage is required.
• Ability to work:
  1. Evenings
     9. Occasionally
  2. Weekends
     1. Occasionally

Benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Flexible Hybrid Work Schedule
• Paid Time Off (PTO)
• Company Paid Holidays

This job description is not exhaustive. The Reciprocal & Municipal Account Specialist may be required to perform other duties as assigned.

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.