Summer Associate - Retail Administration

Purpose: Five Star Bank’s Summer Associate Program is designed to develop the next generation of financial services professionals to help us advance our vision of being an independent, high-performing community bank. As a Retail Administration Summer Associate, you’ll be immersed in the operational and administrative functions of our retail banking division. You’ll assist the Retail Administration team in managing branch operations, process improvements, and internal controls to help deliver a seamless banking experience for our customers.

Responsibilities:

• Assist in supporting branch operations through transaction processing oversight and operational compliance
• Support the administration of retail banking products and services, including account maintenance and documentation
• Help monitor internal controls and compliance with regulatory policies within retail operations
• Collaborate with branch and administrative staff to streamline processes and improve operational efficiency
• Assist with data entry, reporting, and analysis related to branch performance and customer service metrics
• Participate in special projects focused on enhancing the retail banking experience and operational effectiveness

What We’re Looking For:

• Currently pursuing a degree in Business, Finance, or a related field.
• Candidates must be available to work a hybrid work model, 40 hours per week for the duration of the program starting in June.
• Occasional travel within corporate footprint (Buffalo and Rochester) will also be required.
• At least 1 year in one or more club(s), volunteerism efforts, or other activities outside of the classroom
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Proficiency in Microsoft Excel and financial modeling is a plus
• Interest in retail banking operations and customer service
• Self-starter with a collaborative mindset and attention to detail
• Curiosity, initiative, and a desire to learn in a fast-paced environment.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example and serve in every facet of work.

What You’ll Gain

As a Retail Administration Summer Associate, you’ll gain real-world experience in retail banking operations and administration, working alongside seasoned professionals on meaningful projects. The program offers exposure to senior leadership and valuable mentorship opportunities, helping you build connections and insights that extend beyond the summer. Most importantly, you’ll have the chance to contribute to impactful work that enhances the customer experience and supports the bank’s growth.

This job description is not exhaustive. The Summer Associate may be required to perform other duties as assigned.The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.