Emergency Communications Center Director

This is a managerial and technical position responsible for the Emergency Communications Center operated by the City in accordance with a contractual agreement with the County of Monroe.  The center is a 9-1-1 facility providing a centralized point of contact for residents of the city, towns and villages throughout Monroe County and supporting emergency communications for approximately 80 user agencies in police, fire, and emergency medical response.   The Director is the Center's primary representative to the County, user agencies, participating jurisdictions, and the community.  The Director receives general direction from the Mayor and is given wide latitude to formulate long-range plans, to establish operating policies and procedures, to direct internal operations, to develop multi-jurisdictional working relationships, and to resolve varied and complex problems.  The Director supervises (through management staff) employees involved in operations (call receipt and dispatch), training, and administrative activities.  Related work is performed as required.

• Directs the overall operation of the Emergency Communications Center (911 Call Center) which is responsible for providing a centralized point of contact for residents of the city, towns and villages throughout Monroe County and supporting emergency communications for approximately 80 user agencies in police, fire, and emergency medical response;
• Supervises management staff responsible for oversight of staff involved in operations (call receipt and dispatch), training, and administrative activities;
• Formulates long-range plans, to establish operating policies and procedures, to direct internal operations, to develop multi-jurisdictional working relationships, and to resolve varied and complex problems;
• Oversees the preparation of the annual operating budget and ensures that proper budget controls are in place;
• Determines, develops, and implements goals and objectives for management staff;
• Reviews equipment operations and determines needs and requirements for repair and replacement;
• Analyzes and projects staffing requirements to ensure service demands are consistently met;
• Interacts with the general public, user agencies, community groups and the media on issues relating to Emergency Communications;
• Represents the Department before City Council, the County Legislature, and other official bodies;
• Implements and enforces City and Department safety policies and practices;
• Keeps abreast of innovative changes in the field of emergency communications and implements appropriate changes accordingly.

Approximately ten (10) years of increasingly responsible administrative and managerial experience in public safety administration or communications, which included oversight of a large emergency operation of more than 200 employees.