Senior Case Manager - Health & Wellness

Catholic Charities | Rochester, NY

Posted Date 11/17/2023

Level: Experienced

Job Location: 87 North Clinton Ave - Rochester, NY

Position Type: Full Time

Education Level: Bachelors Degree

Salary Range: $21.00 - $23.00 Hourly

Travel Percentage: Up to 20%

Job Shift: Day

Job Category: Family Services

General Description

Under general supervision from the Preferred Communities (PC)Program Manager, the PC Senior Health and Wellness Case Manager will be responsible for assisting the Program Manager in ensuring the effective functioning of the Preferred Communities Program. The Senior Case Manager carries a reduced caseload of newly arrived resettlement clients who are identified as having special health needs, requiring intensive case management services.

Serving as a resource, the Sr. Case Manager collaborates with both the Program Manager and funder to ensure the program maintains compliance with funder requirements as well as agency and department policies and principles. The Senior Case manager is expected to provide advice, guidance, and the Preferred Communities case managers as a senior member of the team and acts in the absence of the Program Manager as directed.

Essential Duties and Responsibilities

  • Works collaboratively with the Program Manager on assigned administrative tasks including maintaining the Preferred Communities caseload tracking document and quarterly reporting documentation.
  • Attends partnership meetings and community events defining those we serve and advocating for the needs of refugees.
  • Serves as lead on identified projects as assigned by the Program Manager
  • Leads quarterly peer case review.
  • Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.
  • Supports the Program Manager in participating in preparing case files and other documents for internal and external monitoring.
  • In partnership with the Program Manager, ensure that case files contain updated and accurate documentation per the Preferred Communities Operations manual.
  • Assists with the training of new staff and providing guidance and expertise to existing staff on programs and procedural changes.
  • Participates in supporting program and department events.
  • Maintains a reduced Preferred Communities caseload of clients and maintains their case files in accordance with Agency, departmental, regulator and funder guidelines.
    • Completes relevant screenings and assessments such as but not limited to psychosocial, mental health, financial status, and employment status.
    • Creates, implements, and monitors comprehensive, client centered service plans and goals.
    • Assists in discharge planning to assure a safe transition from intensive case management services.
    • Facilitates transportation to relevant appointments, activities, or meetings. Accompanies individuals to appointments, as required.
    • Assist the client in understanding and meeting expectations of service providers, courts, landlords, and employers.
    • Inform clients of opportunities for social support such as recreation, faith based, or self-help involvement.
    • May deliver instructions in various topics that support client’s ability to become self-sufficient.
    • Conducts home visits as defined by the Preferred Communities Program model.
  • Collaborates with referring agencies, funders, and all related internal staff to effectively support individual client needs.
    • Maintains and documents regular contact to coordinate client benefits and address all other treatment needs.
    • Reports to service providers about significant individual behavior or events that will require an immediate response.
    • Acquire concrete resources to meet individual needs.
    • Complete letters of requests/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for.
    • Utilizing various databases and/or on-line platforms, maintains all documentation in accord with the agency and appropriate regulatory standards.
  • Participates in relevant Agency meetings and ongoing development of professional knowledge and skills.
    • Informs supervisor of significant events / issues related to clients as appropriate and follows program’s defined incident reporting process as required.
    • Attends regular program and departmental meetings, and agency meetings/trainings.
    • Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings.
    • Maintains knowledge of regulations and standards that govern client population.
    • Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person.
    • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
  • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan.
  • Other duties as assigned.

Education: Bachelor’s degree in social work, Human Services, or related field preferred. An equivalent combination of education and experience will be considered.

Credentials: Valid and clean NYS Driver’s license and the ability to conduct home visits

Experience: Preferred minimum 1 – 2 years of experience in the Human Services field with experience in case management and community outreach in areas such as but not limited to persons affected by substance use disorder, geriatrics, mental health, and refugees. Knowledge of Medicaid, SNAP, Social Security, and immigration systems is helpful.

    • as defined by the Preferred Communities Program model

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually moderate.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.

Additional Requirements:

  • Ability to prioritize assignments, plan, and complete work projects with minimal direction,
  • An ability to work efficiently and effectively and meet deadlines,
  • An ability to work under pressure,
  • Excellent verbal/written skills,
  • Ability to maintain confidentiality,
  • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
  • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
  • Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.
Salary21.00 - 23.00 Hour
Employment Type
Full Time

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