Desktop Support / IT Specialist

LiDestri Food and Drink | Rochester, NY

Posted Date 1/14/2022

Excellent Pay and Benefits:

  • Great career-pathing
  • Health insurance with premium contributions
  • Dental, vision, FSA, HSA
  • 100% company paid life insurance and long-term disability
  • 401k – with employer match
  • Paid time off to include- vacation, sick pay, wellness time off, and 10 holidays
  • Company bonuses
  • And many more….


Under general supervision, identify, troubleshoot, and resolve problems encountered by users

Duties and Responsibilities:

  • Extensive computer and peripheral troubleshooting skills, including hardware, software, and e-mail and make repairs and corrections where required
  • Experience with installing, configuring, upgrading and troubleshooting operating systems and software
  • Capable of deploying desktop workstations and laptops
  • Capable of configuring and troubleshooting network printers
  • Experience with troubleshooting LAN and wireless network issues
  • Create, update, escalate and close tickets using corporate helpdesk system
  • Assist in maintaining inventory of IT assets
  • Possess analytical and logical reasoning skills
  • Knowledge of hardware and software tools for troubleshooting, as well as of resources for resolving known problems
  • Experienced with enterprise malware and antivirus software
  • Excellent communications skills (both written and oral) and strong Customer Service and Client Facing skills
  • Acts as a technical resource in assisting users to resolve problems with equipment and data; implements solutions or notifies other areas as required
  • Knowledge of creating and deploying corporate images to workstations and laptops;
  • Capable of providing after overnight support on an on-call rotation basis
  • Capable of offering technical support on-site or via phone or email
  • Capable of providing input on upcoming and existing technologies and solutions, including helping users assess their needs
  • Report food safety & quality problems to personnel with authority to initiate action
  • Required to work on call after hours on a rotating schedule

Required Education, Skills, and Experience:

  • Bachelor’s Degree or a comparable combination of education and experience
  • 3 to 4 years Information Technology desktop support experience
  • Experience with DHCP, DNS, and Active Directory
  • Workings knowledge of operating systems including Windows 7, Windows 8, OSZ, and Server 2000/2003/2008/2012
  • Ability to strongly document work performed and new procedures

Working Conditions:

  • Regularly required to sit, use hands
  • Occasionally need to lift and/or move up to 10 pounds, with a potential of up to 25 pounds
  • Sedentary office environment
  • Occasional exposure to manufacturing plant floor requiring the use of personal protective equipment (ear plugs, safety glasses, bump cap, skid-resistant leather shoes, etc.)
  • Must follow Good Manufacturing Practice (hair net, no jewelry, no fake nails or eyelashes, no food/drink, gum, etc. in manufacturing Plant)

Our Employee Value Proposition

“Our purpose and our promise, nourish at every touch point, starts with our employees. We are committed to providing a safe and respectful work environment, meaningful careers, awesome benefits, a world class wellness program, and leadership coaching – all which inspire our LiDestri “family”, a 1,400+ dedicated workforce, to show up and work collaboratively every day. Nourish doesn’t end with our employees. LiDestri’s value-driven culture unites us all to strengthen and grow the business so together we can nourish the communities in which we live.”

We are a company whose nourishing culture sets us apart. Our purpose stems from nourishing first and foremost every employee, rippling to our business and making its way to our communities. We show up and work collaboratively every day. As mission statements go, we keep it simple- we nourish at every touch point.

DISCLAIMER: The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

Employment Type
Full Time

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