Office Clerk II, Testing Services

Monroe Community College | Rochester, NY

Posted Date 2/02/2023

This position reports directly to the Coordinator of Testing Services and participates with a team to support the planning and oversight of operations in the Testing Services department. The Clerk II will greet, direct, and assist students coming to the Test Proctoring Center to ensure a smooth and positive intake process. This position requires working with confidential student issues, maintaining confidential student records and ensuring security for computerized assessment materials. Employee will need critical thinking skills with an emphasis on maintaining a quiet, non-distracting, and positive atmosphere in the Testing Center as well as the ability to communicate with students and staff in person, on the phone and via email in a courteous and professional manner. Position will have dual responsibilities for Accommodated Testing Services

Primary Functions:

  • Meeting minutes for staff meetings and Placement Testing Committee
  • Greet, direct, and assist students to ensure a smooth and positive intake process
  • Maintain student records and secure assessment materials for computerized exams.
  • Respond to student inquiries regarding the MCC testing program and support services
  • Maintain records of testing and compile weekly reports regarding testing
  • Review and file documentation (may include scanning of student photo IDS)
  • Input testing data and update SOATEST for ATB and CELSA exams
  • Run Banner audits using the Clean-Up App daily
  • Schedule appointments, maintain budget and process purchasing for department
  • Accommodated Testing
  • Communicate with Faculty and students regarding Accommodated Exams
  • File and return Accommodated Exams in the manner prescribed by faculty
  • Maintain SSDTesting Email, end of day audits and follow up communications
  • Ensure testing accommodations are delivered in an ADA-compliant manner
  • Identify and record testing accommodations utilized
  • Troubleshoot and support students with assistive technology
  • Ensure security of exams until tests are returned to professors
  • Check mailboxes daily for exams to be administered

  • Secondary Functions:

  • Other duties and responsibilities assigned by the Coordinator of Testing Services
  • MCC Expectations:

  • Adheres to the College Code of Conduct.
  • Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
  • Maintains technological competencies utilized by the College.
  • Commits to the philosophy of a comprehensive community college.
  • Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

  • Requirements:

    Required Qualifications:

  • Must currently hold the Monroe County Civil Service Title of Office Clerk II or be on the current eligible list for this title.
  • Preferred Qualifications:

  • Ability to work with students in a kind, thoughtful and sensitive manner
  • Possess and implement an understanding of serving a diverse student body
  • Ability to work with confidential materials and maintain privacy
  • Good knowledge of office terminology, practices and procedure
  • Experience with records management and maintaining a filing system
  • Three years of office clerical or secretarial experience
  • Experience using Banner
  • Proficiency with Microsoft Office
  • Critical thinking skills
  • Excellent communication skills
  • Basic computer and e-mail skills
  • Bilingual and able to read, write, and speak Spanish or other languages proficiently

  • Additional Information:

    Job Type: Full-time, Permanent

    Hours: Monday-Friday, 8:45am-4:45pm

    Salary: $37,604.44 (Eligible for increment at 6 months and 2.75% contractual increase effective 9/1/23)

    MCC is currently testing a Pilot Telecommuting Program that runs from October 25th, 2021 to June 30th, 2023. Under the pilot program, this position may be eligible for remote work up to 5 days per pay period pending departmental need and leadership approval. The pilot program may be extended or terminated at any time at the College's discretion.

    Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College. MCC provides equal access to the Boy Scouts and other designated youth groups.

    Notice Non-Discrimination
    Annual Campus Security & Fire Safety Report

    MCC employees are not required but are encouraged to verify vaccination and boosters to protect yourself and others from COVID-19. If you have not verified vaccination and you plan to come to campus for any reason, you must test each week for COVID-19 at one of our free testing sessions held on the Brighton campus. Effective March 2nd 2022, mask wearing for fully vaccinated employees at MCC campuses and sites will be optional.

    Please click here to learn more about MCC's COVID-19 policies.

    Application Instructions:

    Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

    The following documents MUST be submitted to be considered for this position:

    1. Resume/CV
    2. Cover Letter

    After submitting your Resume/CV, (Step 4) the subsequent pages enable you to upload additional documents (i.e., cover letter etc.).

    Category: Support Staff/Civil Service
    Department: Academic Services
    Locations: Rochester, NY
    Posted: Feb 2, 2023
    Closes: Open Until Filled
    Type: Full Time
    Position ID: 158632

    Employment Type
    Full Time

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