Business Office Representative - Physician Billing

Rochester Regional | Rochester, NY

Posted Date 10/13/2021


As a Business Office Associate, you perform billing related functions in a timely, accurate and customer service oriented manner to keep the department running and ensure all payments are received by the organization.

STATUS: Full Time              

LOCATION: Riedman Campus

DEPARTMENT: Patient Financial Services - Physician Billing

SCHEDULE:  Monday - Friday, Days


  • Strong communication, analytical, and PC skills
  • Excellent customer service and communication skills
  • Associates degree preferred or an equivalent combination of education and work experience preferably in a healthcare setting


  • Account Management. Research and resolve all account problems received by telephone and correspondence; address situations like account correction, rebilling or referring to an Account Representative in selected circumstances; process bad debt, bankruptcies and NSF checks; evaluate the number and type of inquiries and recommend procedural and/or system opportunities to improve Patient Financial Services communication with its customers
  • Customer Relations. May assist internal and external customers with all telephone and written inquires; respond in a prompt and accurate manner to resolve patient financial service issues; analyze individual situation and repayment ability; establish payment plan, provide the patient with alternatives to loss situations whenever possible
  • Claim Management. Prepare and submit claims to payers/intermediaries, meeting all government and third party regulations
Employment Type
Full Time

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