Human Resources Manager

Goodwill of the Finger Lakes | Rochester, NY

Posted Date 3/19/2024

As a business partner help achieve maximum organizational performance by  developing and implementing new People Resources programs; leading process development and implementation; working as a liaison with internal and external workforce development partners, managing the effective communication of policies, procedures, and benefits; compliance and other training programs, and implementing creative solutions to the organization's workforce needs. Develop and execute strategies and methods that will have a direct impact on positive employee engagement, employee relations, productivity & performance, and talent management for the organization's current and future needs.

Working with the leadership of People Resources, oversee talent acquisition, onboarding, and learning & development to maximize employee engagement, diversity, inclusion, equity, and access. Under the direction of the Director of People Resources, provide direction on the performance management and compensation programs and ensure equitable and effective performance and pay practices. Facilitate various training curriculums and individual learning modules designed to train managers in HR practices and enhance leadership competencies, as needed. Additionally, assists in the planning and delivery of various HR initiatives and programs and other ad hoc projects as assigned.

Competencies needed to be successful in this job include the ability to deal with ambiguity, strong customer focus, critical thinking, problem solving, timely decision making, interpersonal savvy, organizational agility, and strong analytical skills

Subscribe and promote Goodwill of the Finger Lake's mission, vision, and values.  Function as an active People Resources Team member to achieve organization and department goals.



Employee Relations:

  1. Manages People Resources programs (talent acquisition & onboarding, performance management, employee relations, etc.) in a manner that.
  2. Reflects the organization's mission, vision, and values.
  3. Conveys a profound respect for each individual.
  4. Promotes a diverse, inclusive, and welcoming environment.
  5. Ensures consistent and appropriate application of policies and practices.
  6. Strategically positions the organization to meet goals and objectives and future needs.
  7. Works closely with the leadership of People Resources to ensure that all management and supervisory staff members have the knowledge, skills, and tools needed to participate appropriately in the supervisory processes.
  8. Manages all aspects of employment in a manner that demonstrates our values to our employees and promotes human dignity.
  9. Provide direction on the development of job descriptions ensuring that they are reviewed as appropriate.
  10. Provides guidance and support to organization management to ensure consistent and fair employment practices.
  11. A subject matter expert for matters relating to employment law.
  12. Conducts confidential investigations, as necessary.
  13. Ensures that appropriate practices, documentation, and reporting are maintained to assure legal compliance and minimize organization liability.
  14. Develops and implements new/revised policies and procedures to meet changing organizational and regulatory needs.
  15. Ensures that all employees have the information readily available to enable them to effectively perform their jobs in accordance with the accepted policies and practices of the organization.
  16. Maintains current policy & procedure manuals (administrative & supervisory).
  17. ensures that all materials are readily available in a variety of formats (large print, braille, and electronically).
  18. Administers the performance management system in a manner that promotes alignment with organizational goals.
  19. Ensures that all employees in non-retail divisions receive performance appraisals at minimum annually.
  20. Ensures that all supervisors understand the system and their role as well as best practices in performance management.
  21. Assists in the design of revisions to better align the performance management system with organizational strategies.
  22. Conduct follow up and exit interviews for employees of assigned divisions.
  23. Supports all aspects of employment compliance, reasonable accommodations, workers compensation, leave of absence process, and annual compliance training.
  24. Maintains a comprehensive and evolving employee relations program which reinforces the dignity and value of each individual and engages them with the mission, vision, and culture of the organization.
  25. Works closely with the leadership of People Resources to align all human resource systems (staffing, compensation, benefits, performance management, communication, rewards and recognition, policies, etc.) with the organization’s desired culture and strategy.



  1. Oversees non-retail recruitment and ensuring positive onboarding experience.
  2. Develops recruitment strategies and coordinates efforts to collaborate with other organizations to facilitate diversity in recruitment.
  3. Negotiates relationships with temporary employment agencies and facilitates personnel requests and invoicing with locations.
  4. Manage all aspects of staffing and selection for exempt and non-exempt positions, including:
  5. Applicant tracking
  6. Job postings
  7. Supporting hiring managers to determine needs
  8. Monitoring job inbox
  9. Coordinate and attend job fairs
  10. Partner with hiring managers to develop staffing plans based on business needs.


Learning Management:

  1. Creates and molds learning to support strategic imperatives and the organization’s culture of learning.
  2. Prepares training materials as requested.
  3. Facilitates training to reach learning objectives within participants by catering to all styles and preferred formats for learning.
  4. Uses proper follow-up methods to ensure successful transfer of training within training participants.
  5. Partners with operations to ensure training is consistent with adult learning and knowledge transfer best practices.
  6. Manages training delivery from vendors/consultants.
  7. Liaison with outside vendors for training solutions
  8. Conducts research on trends in learning and development; facilitates training as requested.
  9. Regularly attends learning events to build professional knowledge to assist in development and delivery of training.
  10. Creates and maintains a comprehensive training calendar, keeping track of organization-sponsored training events
  11. Contributes to the overall effectiveness of Goodwill of the Finger Lakes and the People Resources team by enthusiastically completing all other tasks as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.



Bachelor's Degree in Human Resource Management/Development or related field. PHR/SPHR certification preferred. Minimum of five years human resource generalist experience with at least two years of management experience. Or equivalent combination of education and experience.



Strong knowledge of and skill with human resource information systems and Microsoft Office (including Word, Excel, and PowerPoint) required. Knowledge of ADP a plus.



Must have strong interpersonal and communication skills.



Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Writes reports, business correspondence and procedure manuals. Presents information and responds to questions from groups of managers, personnel, regulators, and the general public.



Able to apply financial and budgeting concepts. Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 



Able to define problems, collect data, establish facts, analyze, and draw valid conclusions. Interprets an extensive variety of instructions and deals with several abstract and concrete variables simultaneously.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is routinely required to do computer keyboarding and/or generate other written communication and to be an effective verbal communicator. The employee must be able to perform training and other responsibilities throughout Goodwill of the Finger Lakes’ territory, as needed.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Local and regional travel is required.


Goodwill of the Finger Lakes and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Salary55,000.00 Annual
Employment Type
Full Time

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