Manager Operations Performance (OPM)

Baldwin Richardson Foods | Williamson, NY

Posted Date 5/15/2024


Baldwin Richardson Foods is focused on enriching the flavor of life. As a full-service liquid products supplier and strategic partner to the food and beverage industry, Baldwin Richardson Foods combines its formulation expertise and unique packaging options with robust processing capabilities to produce high-quality sauces, toppings, syrups, fillings, and shelf-stable beverages for the world's most iconic Quick Service Restaurants (QSRs), Consumer Packaged Goods (CPG) brands, and food service companies. Its state-of-the-art Innovation & Culinary Center transforms trends and culinary inspiration into legendary products through an award-winning commercialization process. The company also manufactures and markets Mrs. Richardson's dessert sauces and Nance's mustards/condiments in addition to producing finished goods for the private label sector. BRF maintains its headquarters and a manufacturing facility in Macedon, New York; with a Culinary Innovation Center in Westmont, Illinois; and offices and manufacturing facilities in Williamson, New York; Pennsauken, New Jersey; and Corona, California. This role works out of our Williamson, NY facility.


BRF’s Operations Performance Manager (OPM) is a hands-on role responsible for driving optimization of assigned production lines and ensuring manufacturing processes align to maintain high quality and efficient production. The role works cross-functionally with members of operations, maintenance and engineering and relies heavily on Lean Six-Sigma methodologies in problem solving and development of processes.


  1. Area Ownership:
  • Act as the 24x7 business owner of the assigned value stream by defining standards/expectations, cross-shift teams to drive execution, and developing escalation protocols.
  • Partner with digital teams to administer digital interfaces for area.
  • Own value stream KPIs, including data validation, performance reporting, loss analysis, and continuous improvement.
  1. Expertise, Knowledge, and People Development:
    • Develop expertise in value stream equipment through OEM partnerships. Utilize expertise for higher-level problem-solving.
    • Develop & maintain Lean and Foundational Elements for the value stream and deploy/support adoption of elements by front line employees.
    • Engage with OPMs from different plants for best practices to identify improvement opportunities.
    • Work with R&D and Procurement team for new product trials
    • Drive/ Support projects to a timely and successful completion and seek additional support from cross functional teams as and when required.
  2. Leadership:
    • Foster an environment where team members take ownership and feel empowered.
    • Manage Leads on each shift and support their development as people leaders.
    • Implement performance management by defining job responsibilities and standards, providing feedback, and addressing issues promptly.
    • Stay updated on technical knowledge and industry developments.
    • Coach employees, provide learning opportunities, and offer impactful feedback to foster an effective learning environment.


  • Bachelor’s degree required; Engineering, Science, or Business degrees preferred.
  • Five (5) years of fast-paced production line process improvement experience and/or management of production/manufacturing processes.
  • Two (2) years of direct supervisory experience.
  • One to two (1-2) years of lean management is preferred with a minimum of lean concepts knowledge.
  • Proven experience leading and successfully executing continuous improvement activities in a production/manufacturing setting.


  • Strong interpersonal skills and team orientation; technical and problem-solving skills.
  • Demonstrated leadership and change management skills.
  • Ability to work cross-functionally between departments and divisions.
  • Ability to deal with and manage conflict while building successful business relationships across a range of stakeholder groups, both internal and external, to the organization
  • Ability to define, extract, evaluate, and utilize data for process improvement from applicable systems.
  • Flexibility and availability to work rotating shifts, overtime, and weekends in emergencies.
  • Due to SQF regulations, all employees must be able to fluently read, write, and converse in the English language.

At BRF, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $90,000 and $110,000K. Your base pay will depend on your skills, qualifications, experience, and location.

You'll also receive a comprehensive benefits package including low premium and out of pocket cost medical, dental and vision coverage, 401k with company match, generous sick and vacation time, 9 paid holidays, birthday and floating holidays, volunteer time and more!

Read more about who we are at: or

Salary90,000.00 - 110,000.00 Annual
Employment Type
Full Time

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