IT Infrastructure Manager

Heritage Christian Services | Rochester, NY

Posted Date 11/24/2021

Join our leading-edge IT team! Heritage Christian Services is seeking candidates for an IT Infrastructure Manager position. In this role, you will direct and design the agency’s overall information technology infrastructure. This includes managing the team responsible for maintaining the agency’s information technology infrastructure.

  1. Management of all HCS networking, servers, infrastructure services, and physical cabling.
  2. Manage the IT infrastructure staff, which includes overseeing the Help Desk functions.
  3. Assess, coordinate and review all issues and impacts associated with the supported IT environment.
  4. Lead teams and projects to resolve complex technical system issues. Regularly communicate the infrastructure team’s focus to ensure alignment with improving the agency’s success.
  5. Protect and ensure the stability of the systems, as well as work closely with the security team to maintain the integrity of the data the systems contain.
  6. Build strong monitoring and reporting systems to understand the health and status of the IT environment. Produce regular standard reports on the status of the infrastructure.
  7. Integration of applications with other systems used by Heritage Christian Services.
  8. Cloud-based solutions are part of the infrastructure toolkit. Leverage those solutions to deliver a competitive advantage for the agency.
  9. Assist in selecting the right technology to enable the Agency to move forward quickly and cost-effectively.
  10. Share best practices and recommendations on maximizing system utilization and process efficiencies.
  11. Ensure that standards and procedures are in place for the work of the infrastructure team. This includes establishing, writing, and distributing governance and enforcing the governance that is established.
  12. Vendor management, including negotiating access agreements.
  13. Establishing service level agreements (SLAs) with vendors.
Employment Type
Full Time

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