JOB SUMMARY:
As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support. Provide consultation and expert advice on manufacturing & financial processes, acting as an ERP advisor to the employer’s customers. Exercise discretion and independent judgment with respect to customer ERP matters of significance.
REPORTS TO: Vice President, Enterprise Systems Group
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
- Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training
- Communicate with customer to determine needs, and contribute solution design as well as overall business strategy
- Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state
- Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner
- Assist with generating quote specifications and proposal generation
- Ability to adhere to project timelines and meet Service Level Agreement goals
- Provide support for clients in a help desk capacity and assist in troubleshooting application questions
- Provide on-site training and consulting for clients if necessary
ADDITIONAL RESPONSIBILITIES:
- Maintain daily timesheet and expense report entries and submit them accurately and timely
- Other duties as required
TECHNICAL SKILLS:
- High level (Intermediate) of proficiency in MS Office and SharePoint
- Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains etc
SOFT SKILLS & ABILITIES:
- Strong written and verbal communication skills
- Pleasant and professional demeanor in all client and internal communications
- Ability to multi task
- Intellectually resourceful with sound judgment and effective decision-making abilities
- Independent worker and able to work effectively on daily tasks without direct supervision
- Strong organization skills and ability to operate efficiently throughout daily tasks
- In general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
- Demonstrates empathy with users and professionalism at all times
- Work well with clients at all levels
- Operates with client satisfaction in mind
- Energy, enthusiasm and results-oriented
- Strong troubleshooting and analytical skills
EDUCATION, EXPERIENCE, & KNOWLEDGE:
- Bachelor level degree
- Minimum 5 years’ experience in a manufacturing environment with solid exposure to an ERP software.
- Understanding of Manufacturing Operations
- Proven success in ERP software project implementation and deployment across multi-business verticals
WORK ENVIRONMENT/PHYSICAL DEMANDS:
- Use of computer and office equipment
- Ability to remain calm in stressful situations
- Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS:
- Ability to schedule for evening or weekend work occasionally
- Valid driver’s license in your state of residence and reliable personal vehicle