Patient Care Assistant (FT)

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

In support of PPCWNY’s mission, the Patient Care Assistant will work with the health center staff in providing education and counseling for patients and support services in all health center functions to ensure patients receive professional services in a timely manner.

Essential Functions

Patient In-Take Process

• Independently handles the intake process by determining the reason for visit and assisting the patient with the completion of forms, releases, etc.
• Clearly and accurately records data in the Electronic Health Record including vital signs and medical/family/social history
• Performs routine tests, including but not limited to; urine pregnancy tests, HIV tests, blood draws, urine specimen collection and urine dips, as ordered by the provider
• Assists the Clinician, as requested, in the exam room by providing patient support, basic education about reproductive health care, birth control, STI’s, etc.
• Handles all other support functions required for an organized, smooth running health center
• Supports other members of the health center team by attending and participating in staff meetings. May assist with training of new staff or attending training workshops as required
• Responsible for opening and closing exam rooms according to written procedures.
• Works on other projects as assigned by the Health Center Manager, Nurse or Director of Health Center Operations
• Participates in the annual update of all reference materials used in the health center to ensure accuracy and consistency in accordance with PPFA Medical Standards and Guidelines
• Participates in programs to ensure that cross training occurs leading to support of all health center programs/services
• Accepts individual and joint responsibility for, participates in, and works to achieve productivity, customer service, and capacity goals as set by PPCWNY

Patient Services Support

• Prepares specimens for lab pick-up
• Assists in preparation, set-up, breakdown, cleaning and storage of all patient service rooms, supplies, equipment, and documentation on a daily basis
• Assists in surgical abortion service areas such as products of conception, recovery room, procedure room support, etc.
• Provides comfort measures, counseling, birth control/STI information, and follow-up appointment scheduling as needed
• Provides information on reproductive health issues and when needed, assists with patient referrals, phone calls, reports, and follow-up as directed within the protocol guidelines of PPCWNY
• Performs POC duties per policy and procedure
• Expected to travel to other sites as needed
• Participates in affiliate initiatives

Other Accountability Activities

• Fax/scan charts and paperwork as directed
• Copy, locate charts, mail and complete appropriate forms
• Other clerical duties as assigned
• Conduct monthly inventory and ordering of supplies as required
• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs.