Assistant Manager

Opportunity to be part of building Bach to Rock Penfield! Awesome staff, beautiful new 3500 sq. ft music studio, growing rapidly.

Position Purpose: Primarily responsible for the daily operations management and coordination of staff, teachers, scheduling, customer service, sales, and events.

Essential Duties and Responsibilities

• Responsible for managing the reception desk
• Supervises the arrival and departure of students
• Greets parents, students and prospective clients in a courteous, friendly, and professional manner
• Answers the phone and directs calls or messages appropriately and efficiently
• Collects phone system messages and processes them appropriately
• Keeps current on curriculum, pricing, rules and regulations
• Manages complex and changing schedules of classes, camps, events, parties, staff, faculty and students to ensure quality and timely delivery of instructional programs
• Prospecting, selling and enrolling students in our programs
• Processes new enrollments, retail sales, billing, and collections
• Shares responsibility with the for the timely opening and closing of the site
• Responsible for student recruitment and retention for private lessons, bands, classes
• Shares responsibilities with the team for the site and equipment being cleaned, organized, and repaired at all times
• Assists with the development and implementation of marketing and advertising
• Responsible for researching and coordinating several events per month that provide opportunities for our students (including DJ students, ensembles and bands) to perform at local PTA, school, restaurant, community and other events.
• Responsible for organizing Battle of the Bands and Battle of the DJ's one or two times per year for our bands and DJ students.
• Setting up/tearing down/transporting basic live musical equipment including musical instruments, sound system, microphones, and live gear at events based on the event requirements.
• Hosting events and being the MC of events.
• Setting up a Bach to Rock table, speaking to prospective customers about our programs and collecting prospect information.
• Markets and publicizes events

Knowledge and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to plan events, set up and tear down live music events

· Ability to MC an event and collect prospects

· Strong sales background

· Customer service focused

· A deep interest in music or music education, musical ability is preferred but not required

· Strong interpersonal and communication skills are required to facilitate good working relationships with faculty and staff and to interact with professionally with students and their parents

· Ability to work well with young people

· Ability to be an efficient problem solver

· Effective time management and organizational skills

· Ability to operate basic office equipment, i.e. telephones, photocopiers and computers

· Adaptable to changes in the workplace

· Ability to work both independently and as a team player

· Ability to use all relevant computer software (Microsoft Office, etc) proficiently, and the ability to learn to use B2R’s specialized systems

· Ability to be physically present at the facility during its hours of operation

· Ability to pass a background check

Education and Work Experience and/or Licensure

· Associate's or Bachelor’s degree preferred in business or a related field

· Sales and customer service are required

· Scheduling, record-keeping and time tracking experience is required

· Business management and administrative experience is preferred

· Supervisory experience is preferred

Language Skills

· Must be proficient in English speaking and writing skills.

· Additional languages are desirable

Physical Demands

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to sit, stand, walk, travel up and down stairs, crouch, stoop and reach.

· Ability to lift and move the equipment typically associated with B2R’s day-to-day operation, e.g., amplifiers, keyboards, recording equipment, light furniture, etc.

Work Hours

Specific work schedule to be mutually determined, but generally, must be available during core evening hours and have flexibility to work at least one weekend day.

Work Environment

The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Reception area

· Music classrooms, Performing Space

· Band room and recording studio

The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. Bach to Rock reserves the right to modify this job description in its sole discretion.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
Regular sanitizing of instruments and rooms, masks optional

Experience:

• Front desk: 1 year (Required)
• Supervising: 1 year (Preferred)
• Customer service: 1 year (Preferred)