Associate - Quality Assurance

Sutherland Global | Rochester, NY

Posted Date 6/23/2022

Sutherland is seeking a reliable and detail-oriented person to join us as Quality Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Our Quality Analyst get to:

  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Keep management updated: Relay important information in the form of timely and accurate reports
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations


Our most successful candidates will:

  • Bachelor’s degree
  • Experience with process documentation
  • Be able to work in MS Office
  • Have advanced-level knowledge of Excel
  • Be able to work in a fast-paced environment
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Employment Type
Full Time

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