Position Overview:
H. Risch, Inc., a leading manufacturer of premium menu covers and related products, is seeking a motivated and detail-oriented Salesforce Specialist I to join our dynamic team. In this critical role, you will work closely with both the sales team and customers, ensuring a seamless experience from inquiry to delivery. Your contributions will be key to fostering customer satisfaction, driving business growth, and supporting a collaborative team environment.
Key Responsibilities:
Customer Support
- Serve as the primary point of contact for customer inquiries via phone and email, ensuring quick and accurate responses.
- Provide detailed information on product features, pricing, and availability to assist customers in making informed decisions.
- Efficiently process customer orders, ensuring prompt delivery and accurate invoicing to maintain high customer satisfaction.
- Handle invoicing and billing for shipped orders, with a focus on accuracy and detail.
- Address and resolve customer issues and complaints with professionalism, offering creative solutions that enhance the customer experience.
- Deliver the “Risch Experience” by ensuring every customer interaction—whether in-person or online—reflects our commitment to excellence.
Sales Support
- Collaborate with sales representatives to prepare persuasive proposals, quotes, and presentations that drive sales.
- Stay updated on our product lines and industry trends to provide informed support that meets the evolving needs of our customers.
- Communicate product changes, availability, and updates to key customers and sales representatives, ensuring everyone is informed.
- Proactively manage sample requests, maintaining an organized and accessible inventory to support sales efforts.
- Coordinate freight logistics by providing customers with accurate product dimensions and weights.
- Work closely with the purchasing department and other internal teams to ensure product availability and resolve any supply chain issues.
- Manage multiple custom sales opportunities over extended periods with exceptional attention to detail on project requirements and deadlines.
- Collaborate with the art department to create digital mock-ups and production-ready proofs for customized orders and opportunities.
- Assist with Amazon chargebacks, returns, and dispute resolutions, ensuring all issues are handled efficiently and effectively.
Administrative Tasks
- Perform data entry with precision, maintaining accurate and up-to-date customer profiles and order information.
- Oversee the returns inventory and manage the resale process, ensuring all returns are handled appropriately.
- Handle general administrative duties, including filing, managing office supplies, and supporting special projects as needed.
Skills & Qualifications:
- Associate’s degree in Business Administration, Marketing, or a related field preferred; equivalent experience considered.
- 2+ years of experience in sales support, customer service, or a related role, preferably in a manufacturing or B2B environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with CRM systems and data entry.
- Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
- Strong work ethic and a positive attitude, contributing to a supportive and energetic team culture.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a climate controlled indoor corporate office and manufacturing facility.
Safety Responsibilities:
Employee shall be fully acquainted with all safety policies and procedures of the company.
Confidentiality:
Maintain confidentiality of all non-public information related to the company that may be encountered, either formally or informally, during the normal course of business. This includes financial and human resources information.
Disclaimer:
The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.