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911 Telecommunicator (HELPS Program)

City of Rochester | Rochester, NY

Posted Date 6/27/2022
Description This is a communications position in the Emergency Communications Department involving the use of a computer terminal, radio, and telephone equipment for the efficient relay of information and dispatch of personnel and equipment used in the protection of life and property. 911 Dispatcher I differs from 911 Telecommunicator in that the Telecommunicator receives the initial complaint and relays the information to the Dispatcher, who then determines the appropriate course of action to send either Police or Fire personnel. Employees of this class must exercise judgment, alertness, and responsiveness in emergency situations. Employees are expected to work on a wheel schedule, involving various shifts which cover day and night hours and to work overtime as needed. Employees are under the direct supervision of the shift supervisor and may also receive direction and guidance from higher level dispatchers. Related work is performed as required.
  • Sets priorities among incoming messages to determine which should be transmitted first;
  • Keeps accurate status of exact location of equipment and personnel of mobile units by maintaining radio contact;
  • Monitors radio frequencies, listens for important information, and transmits routine and emergency messages by radio or computer terminal to field units
  • Receives complaints, messages, or emergency calls by telephone, radio, or computer terminal;
  • Assigns work activities to field units, especially in emergency situations or when changes from routine are required;
  • Trains new employees (using on the job training) in tasks of same or lower level;
  • Maintains logs either manually or on computer of radio and telephone communication;
  • Retrieves information from reference books, files, maps, local, state, and national Criminal Justice Information Services (CJIS) systems to determine appropriate course of action or to obtain necessary information;
  • Serves as Telecommunicator;
  • Attends monthly staff meetings scheduled training as required;
  • Notifies supervisor of need for repair service on equipment;
  • Testifies in court as needed.
  1. High school diploma or Equivalent; OR
  2. Completion of the Public Safety Communications course of study offered by the Rochester City School District.
SPECIAL REQUIREMENTS:
  1. Must have satisfactory police record and background check including FBI fingerprinting.
  2. Must undergo a medical examination that will test, but will not be limited to: vision, hearing, speech, physical ability to sit for long periods, and must pass a psychological evaluation.
  3. New hires and re-hires must pass a drug test.
PSYCHOLOGICAL EVALUATION:
The psychological evaluation will consist of a combination of psychological tests and interviews. You must pass the psychological evaluation. In addition, a negative report within a non-failing psychological evaluation may be grounds for disqualification.
Employment Type
Full Time

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