Patient Access Supervisor

Department

Patient Access SSMH

Job Summary

The Supervisor is responsible for all Patient Access employees; duties and responsibilities. The Supervisor is responsible for Meditech training for all ADM users including the decentralized Access areas. Supervisor is responsible for numerous quality assurance duties to monitor and ensure that the work performed by Patient Access staff is accurate and in compliance with payer and regulatory requirements. Responsible to cover open/vacant shifts as needed. Consistently demonstrates and models the values of the Healing Environment in all interactions. Works collaboratively and effectively with other hospital departments and external customers. Responsible for contributing to the achievement of all department and organizational goals.
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Qualifications

• EDUCATION: Minimum:
• High School Diploma Preferred:
• Associates or Bachelor’s degree LICENSE: PROFESSIONAL CERTIFICATIONS: WORK EXPERIENCE: Minimum:
• Prior medical office experience
• Overall knowledge and understanding of the revenue cycle and accounts receivable
• Knowledge of medical terminology to include CPT and ICD10 coding
• Previous experience with cash collections and balancing
• Strong communications skills
• Ability to consistently type/enter data accurately Preferred:
• Experience in supervision, training, process improvement, employee scheduling, conducting staff meetings and participating as needed on various committees or work groups.
• Experience in preparing and conducting employee evaluations and three years of experience in Patient Access and/or Patient Financial Services. SKILLS: Minimum:
• Demonstrated ability to work effectively in a complex, multi-entity, multi-cultural health system.
• Ability to facilitate project management, work effectively under pressure, meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling.
• Excellent leadership, interpersonal, communication (written and oral), analytical, and organizational skills.
• Demonstrated ability to deal effectively with the public in a professional and courteous manner.
• Computer literacy required with word processing, spreadsheets, power point Preferred:
• Experience with Microsoft Office products including word, excel and power point.
• Knowledge of State and Federal Regulatory requirements and JCAHO standards.
• Bilingual capability

Location

Soldiers & Sailors Memorial Hospital

Salary Range

$25.00-$29.02

Employee Classification

Full Time

Shift

Day Shift

Weekend Requirement

Every Other

Holiday Requirement

Rotational

On Call Requirement

None