Manager Technology Projects

Hillside Family of Agencies | Rochester, NY

Posted Date 4/01/2024

Under the guidance of the Director, this position is responsible for management of projects related to the Technology Solutions team and the agency Technology roadmap. Projects may include connectivity, office moves, security access control components, web development, audio/video events, social networking and other tools. As a member of the Technology Solutions management team, this position oversees a team of technical staff who implement solutions to ensure efficient deployment of resources that adhere to budget, schedule and scope of project. Participation in the execution of the Hillside Technology Roadmap under the direction of the Director of Technology Solutions is critical to this role.

Essential Job functions

  • Lead project scoping efforts related to project initiation requests that include technology components. This includes connectivity, security access control tools, web solutions, hardware/software solutions and event A/V support.
  • Meet with stakeholders to identify and establish project parameters and deliverables in alignment with Technology standards, replication and guidelines of established protocols.
  • Establish project plans, coordinate resources, implement testing matrix and where applicable supervise external consultants. Manage service support relationship with external vendors.
  • Drive projects from inception to delivery managing budget, timelines, and quality goals. Identify, analyze, mitigate and proactively respond to project, financial and operational risks.
  • Track all expenses related to projects, coordinate quotes and estimates. Document all project implementation and inventory components. Train technology staff to provide sustainable support to projects and solutions.
  • Supervise Network Support Specialists and Web Administrator to ensure on-time completion of all assignments and projects including ensuring deliverables meet solution and services as identified in the project plan. Identifies goals and workflow expectations for technology project team to execute.
  • Establish clear goals and expectations, track progress against the goals, ensure feedback, address performance challenges promptly and provide timely recognition
  • Participate with other members of Technology team to ensure effective execution of the Technology strategy

Other Duties

  • Leadership: Communicates supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization
  • Human Resources: Is responsible for the administration of Human Resource related functions for assigned staff according to Hillside policy and guidelines to include hiring, termination, performance evaluation and management, employee development, employee discipline/corrective action and employee compensation
  • Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provide staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals
  • Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility
  • Attend project or event meetings that require Technology support and assistance
  • Develop Technology relationships through customer engagement activities
  • This job description is not exhaustive. Employees may be required to perform other duties as assigned


  • Bachelor’s degree in Computer Science or related field or an equivalent amount of education and experience
  • 3+ years of experience in Technology Services or Project Management or combination of education and experience
  • Unrestricted, valid NYS driver’s license that meets agency driving standards

Knowledge, Skills & Abilities

In addition to the Hillside Professional Competencies the following are requirements of this role:

  • Ability to ensure the security protocols are followed at all times. Accountable for maintaining the highest level of trust and integrity regarding storage and access to confidential data and security systems.
  • Ability to prioritize requests, identify support solution and motivate team to ensure effective and responsive delivery of services. Strong interpersonal and facilitation skills; ability to forge consensus among competing constituents on critical and time sensitive issues.
  • Ability to balance policy/procedures with the need to provide exceptional customer service. Ability to listen to customer’s request and create a solution that supports the immediate needs and also supports the agency’s strategic intent. Ability to organize tasks and projects to ensure accurate information is captured and maintained.
  • Ability to manage multiple projects concurrently and identify opportunities to mitigate roadblocks that may hinder project success or completion on-time.
  • Ability to translate complex situations into simple, meaningful explanations that others can grasp.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The following physical demands are required:
    • Frequent sitting (up to 6 hours)
    • Occasional Driving (up to 4 hours)
    • Occasional standing (up to 1 hour)
    • Occasional walking (up to 30 minutes)
  • Occasional balancing, pulling/pushing, bending/stooping, reaching forward or down, reaching overhead and twisting (up to 2.5)
  • Frequent Balancing (up to 5.5 hours)
  • Occasional Bending, stooping, climbing, crawling, crouching, kneeling, pushing, pulling, reaching forward or down, reaching overhead, and twisting (up to 2.5 hours)
  • Lifting up to 50 lbs. occasional, 5-20 lbs. daily
  • Carrying up to 50 lbs. bi-monthly, 21-50 lbs. daily
  • Manual dexterity is required, including the frequent ability to grasp in both hands (approximately 2.5-5.5 hrs.) and continuous use of fine manipulation skills in both hands (approximately 5.5-8 hrs.)
  • Occasional exposure to dust, fumes, gases or chemicals is possible
  • Close toed shoes, protective shields, Universal Precautions PPE
  • Ability to change positions as needed

$63,800.00 Minimum Rate, $100,000.00 Maximum Rate, based on experience.

Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating great opportunities for our Agency, our people, and to those whom we serve. We offer a competitive benefits package to include very generous paid time off, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, paid holidays, and Employee Assistance Plan, just to name a few of the amazing benefits at Hillside! You’ll be working with great people and great clientele where you can truly make a difference. Apply online, get on board, and grow you career with us. You’ll be so glad you did!

EOE/AA Disability/Veteran

Employment Type
Full Time

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