Cyber Fraud Analyst

Hours: 

40

Schedule: 

This position is hybrid and remote eligible up to 40% of the time. The office location for this position is at ESL Corporate Headquarters in Rochester, NY. Hours are Monday - Friday 8:00 a.m. - 5:00 p.m. Must be able to meet current and future needs

Pay: 

Starting pay - $114,000 Range - $100,921 - $127,228.61

Purpose of Position:

This position is responsible for identifying and mitigating fraudulent activities in digital and mobile environments, focusing on monitoring, analyzing, and preventing cyber fraud.  This involves using data analysis tools, specialized fraud prevention software, and Information Security tools to detect and prevent digital and mobile fraud.  This position will work closely with the Fraud Prevention and Investigation department and act as a liaison between this department and the Information Security department. 

Principle Responsibilities/Accountabilities:

Develops, implements, and refines critical fraud system controls for the purpose of detecting and preventing digital fraud, including testing to identify, measure, and validate fraud processes.

• In conjunction with the Fraud Prevention and Investigation department, develop and implement digital and mobile fraud detection tools and strategies.
• Analyze digital and mobile activity to detect and prevent fraudulent activity based on logs, reports, alerts, or notifications from third parties.
• Develop and maintain documentation related to departmental processes, procedures and standards.
• Establish and maintain active relationships with vendors, partnership organizations, financial institutions, local/state/federal authorities and internal partners on trends.
• Prepare and analyze internal and external fraud loss data reporting to monitor the effectiveness of digital and mobile fraud prevention and detection controls
• Identify trends and patterns of digital and mobile fraud data to continuously enhance and improve digital and mobile fraud prevention controls

Acts as a liaison between the Fraud Prevention and Investigation and Information Security departments

• Facilitate open communication between Fraud Prevention and Investigation and Information Security
• Perform integration between Fraud Prevention and Investigation and Information Security systems where applicable to improve prevention and detection for both departments
• Provide threat intelligence for both information security and fraud related events
• Identify opportunities for collaboration between the two departments to help reduce overall risk
• Provide industry standard information security methodologies to the digital and mobile fraud space

Assist in investigation and response as it relates to digital and mobile fraud

• Investigate reported fraud cases, gather evidence, and track suspicious activity
• Communicate and coordinate response plans with appropriate departments
• Report findings and recommendations to management

Qualifications: 

• Bachelor's degree in Information Security or IT field or 4 additional years of information security experience 
• Minimum of 2 years of information security experience
• Strong critical thinking skills: ability to evaluate, execute, and analyze, and synthesize large quantities of data for trend development, threat modeling, and countermeasure development
• Excellent written and verbal communication skills
• Excellent ability to compile, interpret and present findings to a variety of roles within company, up to Senior Vice President 
• Capable of self-direction, independent judgment and handling multiple priorities 
• Ability to calmly and efficiently work in a fast paced environment using data at hand to solve problems 
• Experience with the tools, techniques, and procedures used by cyber fraud actors
• Familiarity with the cyber threat modeling processes 

Preferred Qualifications: 

• 1 Year of fraud prevention related experience
• 3+ years of information security experience
• Experience working in a financial institution or financial industry
• Strong fraud investigative skills
• Experience technical and system logs and identifying relative patterns and anomalies
• Experience with complex methodologies, model development, and link analysis
• Experience working with incident response tools
• Experience developing and maintaining playbooks for incident response and other fraud related best practices
• Experience with analysis of threat intelligence data
• Certified Information Systems Security Professional (CISSP)
• Certified Fraud Examiner (CFE)

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.