Director, Operations - Urgent Care

Rochester Regional Health | Rochester, NY

Posted Date 2/08/2024


At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

  • Pension Plan
  • Retirement Plan
  • Comprehensive Benefits Package
  • Tuition Reimbursement
  • Benefits Effective Date of Hire
  • Same Day Pay through Daily Pay


As a Director of Operations, your management experience is vital to the day-to-day operations of the department. You work strategically to consistently maintain and improve practices.

STATUS: Full Time

LOCATION: Riedman Campus

DEPARTMENT: Urgent Care Operations

SCHEDULE: Weekdays, flexibility required


  • Bachelor’s degree in Business, Hospital, Public Administration or related discipline preferred; Master’s in same fields desired.
  • Minimum 8 years of experience in healthcare operations and leadership preferred.
  • Demonstrated experience and success in working collaboratively with physicians and other organizational leadership to achieve identified organizational goals.
  • Strong analytical and communication skills.


  • Administration. Devise and implement optimal organizational structure to ensure efficient practice operations, based on available financial and personnel resources; recruit, hire and evaluate management staff; develop and implement standardized processes and systems within the department related to billing, patient service and data reporting; collaborate with leadership in strategic planning
  • Quality Assurance. Collaborate with clinical leadership to ensure compliance with RRH quality initiatives; promote continuous quality improvement; ensure optimal patient service and promote ongoing patient satisfaction
  • Finance & Billing. Collaborate with leadership to ensure optimal financial performance; contribute to the budget formulation and ensure compliance; coordinate appropriate orientation of staff training on billing issues and systems; ensure maximum reimbursement within regulatory guidelines

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $85,010.00 - $130,000.00

Salary85,010.00 - 130,000.00 Annual
Employment Type
Full Time

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