Resolution Expert - Collections

Come Join our Growing Team!

Bounce is a fintech startup revolutionizing debt management for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.

With a team based in Tel Aviv and New York, we have been growing rapidly. We support hundreds of thousands of consumers on their journey to financial resilience and build partnerships with top creditors and fintech companies.

Job brief

We are looking for a Resolution Expert to join our team that can motivate and guide consumers through the debt collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
• Follow communication guidelines when handling different topics
• Communicate with consumers to establish repayment plans and resolve questions or concerns
• Attend educational seminars to improve knowledge and skills
• Meet key performance indicators as outlined by management
• Adhere to expected quality and compliance standards within the collection industry

Requirements and skills

• Previous experience in collections is preferred (customer service, and/or phone sales will also be considered)
• Strong verbal and written communication skills
• High attention to detail and critical thinking
• Problem-solving, negotiation, and conflict-resolution skills
• Customer-focused and adaptable to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work in a fast-paced and changing environment
• Tech saavy and able to learn new technology quickly and independently

Current Available Full Time Shifts: 

M-F 8:30am to 5:30pm

Paid Training Program:

2 week, full-time training program!

***Performance-based monthly bonus opportunity***