Case Manager - Refugee Preferred Communities

Catholic Charities | Rochester, NY

Posted Date 11/12/2023

Level: Experienced

Job Location: 79 North Clinton Ave - Rochester, NY

Position Type: Full Time

Education Level: Bachelors Degree

Salary Range: $20.50 - $21.25 Hourly

Travel Percentage: Up to 20%

Job Shift: Day

Job Category: Family Services

Provides intensive case management for newly-arrived resettlement clients who are identified as having special health needs. Partnering with other members in the department, this role ensures that vulnerable clients have access to receiving both mental health and specialized services offered in the community. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment.

Essential Duties and Responsibilities

  • Maintains a caseload of clients and maintains their case files in accordance with Agency, departmental, regulator and funder guidelines.
    • Completes relevant screenings and assessments such as but not limited to psychosocial, mental health, financial status, and employment status.
    • Creates, implements, and monitors comprehensive, solution-focused service plans and goals.
    • Assists in discharge planning to assure a safe transition.
    • Facilitates transportation to relevant appointments, activities or meetings. Accompanies individuals to appointments, as required.
    • Assist the client in understanding and meeting expectations of service providers, courts, landlords, and employers.
    • Inform clients of opportunities for social support such as recreation, faith based, or self-help involvement.
    • May deliver instructions in various topics that support clients ability to become self-sufficient.
  • Collaborates with referring agencies, funders and all related internal staff to effectively support individual client needs.
    • Maintains regular contact to coordinate client benefits and address all other treatment needs.
    • Reports to service providers about significant individual behavior or events that will require an immediate response.
    • Acquire concrete resources to meet individual needs.
    • Complete letters of requests/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for.
    • Knowledgeable about community resources and able to link clients to these opportunities and services.
    • Utilizing various databases and/or on-line platforms, maintains all documentation in accord with the agency and appropriate regulatory standards.
  • Participates in relevant Agency meetings and ongoing development of professional knowledge and skills.
    • Actively supports the financial stability of the organization by meeting or exceeding established productivity and documentation standards.
    • Informs supervisor of significant events / issues related to clients as appropriate, and follows programs defined incident reporting process as required.
    • Attends regular program and departmental meetings, case review, and agency meetings/trainings.
    • Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings.
    • Maintains knowledge of regulations and standards that govern client population.
    • Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person.
  • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
  • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Education: Bachelors Degree in Social Work, Human Services, International Relations or related field preferred. Equivalent combination of education and experience will be considered.

Credentials: Valid and clean NYS Drivers License. Valid PPD screening available.

Experience: Preferred minimum 1 2 years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, geriatrics, mental health, and refugees. Knowledge of Medicaid, SNAP, Social Security, and legal systems helpful. May require performance of duties in various community locations and community settings that may not be handicapped accessible.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFCs corporate compliance & ethics program.

***Catholic Family Center is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Salary20.50 - 21.25 Hour
Employment Type
Full Time

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