Print Operations Specialist - 003982

Excellus BlueCross BlueShield | Rochester, NY

Posted Date 5/05/2022

PLEASE NOTE: With limited exceptions, our company is requiring all employees to be vaccinated against COVID-19 by Jan. 1, 2022. We also currently mandate vaccinations for employees who enter our buildings. Please keep this in mind when applying for positions at our organization


Under general supervision of department management, the Production Floor Operations Specialist may support one or more areas of Production Operations. The shift for this role is Monday - Friday 10PM - 6:30AM

Essential Responsibilities/Accountabilities:

All Levels

  • Specific work activities are assigned daily based on work volumes and department need.

  • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.

  • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

  • Regular and reliable attendance is expected and required.

  • Performs other functions as assigned by management.

    Level I - Print

  • In accordance with established procedures, this position operates production printers and finishing equipment; reviews job requests and prints on a timely basis. The operators are responsible for the delivery of completed quick copy and laser printing to the appropriate delivery stations.

  • Monitors the quality and completeness of jobs. Checks print quality and accuracy on a regular basis. Maintains the Production Print equipment in accordance with manufacture specifications.

  • Responsible for maintaining inventory of print-related supplies such as paper, preprinted covers, toner, developer and other machine-related supplies.

  • Performs all bindery functions as noted on work order/job tickets. This may include folding, cutting, padding, numbering, punching, spiral or coil binding, collating, scoring, perforating, drilling, stitching or stapling, laminating and wrapping.

  • Packages jobs, completes work orders, tickets, and delivery receipts as necessary and place in their assigned areas.

  • Performs routine equipment maintenance such as adding toner and lubricant. Observes safety and cleanliness standards with the work area. Operator contacts service to report any problems or to seek information.

  • Equipment and Supplies:

    • Cleans and maintains equipment and work area following maintenance procedures and updates maintenance logs.
    • Monitors and manages inventory of bindery supplies; orders and stocks as instructed by supervisor.
    • Informs supervisor of equipment issues.
    • Observes safety and housekeeping standards in work area. Maintains appropriate files, records and equipment manuals.

      Level I - Mail

  • Operates high-speed mail insertion equipment for small and large jobs.

  • Performs machine set up including postage rates to ensure envelopes are metered accurately for all qualified mail.

  • Hand stuffs mail pieces that are rejected due to jams, collation errors, etc.

  • Runs bar code sorter with minimal support; includes loading mail, sweeping bins, tagging and sleeving trays for delivery to post office.

  • Performs duties for presort mail preparation to include manual assembly, bundling, sacking, puts into tray, palletizes and operates automated letter sorter and flat sorting equipment; generates required documentation, electronically submits files to the Post Office and stages completed material for delivery to the Post Office.
  • Monitors and manages inventory of mailing supplies (ink, envelopes, postage, pallets, trays, sleeves, tubs, labels, etc.), and notifies supervisor when inventory demands.

  • Informs supervisor of equipment issues.

  • Observes safety and housekeeping standards in work area. Maintains appropriate files, records and equipment manuals.

    Level II (in addition to Level I/Print or Level I/Mail):

  • Opens and closes bar code sorter.

  • Utilizes inserter with no assistance.

  • Operates flat sorter with no assistance.

  • Completes filing and picks up records retention boxes.

  • For Bindery:

    • Processes handwork assembly according to specifications as well as packages jobs; completes work orders, tickets, and delivery receipts as necessary and places in their assigned areas.

    • Operates several of the following pieces of equipment; hydraulic drill, power cutter, three-knife trimmer, stitcher/folder/collator, Baum folder, etc.

  • Assists in servicing all floor copiers.

  • Aids other departments when a machine is inoperable (may do hand stuffing, fill supply orders, etc.)

  • Performs duties related to ID card production which includes operation of Laminator and Die Press per documented procedures.

    Level III (in addition to Levels I & II):

  • Serves as a SME on all Production Operations machines and go-to person when management is off site.

  • Processes all complicated jobs that are submitted.

  • Performs duties related to operation and maintenance of the High Definition Full Color digital press per documented procedures.

  • Performs duties of automated and manual insertion per documented procedures in priority order in accordance to job requests or job tickets, to include the operation of the direct mail metering equipment.

  • Performs courier duties operating corporate van and truck to make deliveries to designated locations. Loads, unloads, sorts, stages material for and at each location. Operates the truck that requires the use of manual and electric pallet jacks.
  • Performs duties of output processor; completes quality reviews, processes postproduction pulls, balances accountable output with provided documentation and supporting business releases and moves all output to appropriate areas.

  • Performs duties of fulfillment clerk; process incoming orders (pick and pack), package and ship accordingly. Completes document scanning and verifies results.

    Note: Incumbent will be notified 3 days ahead of any shift assignment adjustment.

    Minimum Qualifications

    Note of Classification:

    We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

    Level I

  • High school diploma, vocational education, or GED required.

  • Background in printing and mailing is helpful.

  • Knowledge of the operation of computer workstations including software commands, touch screen or mouse, storage and manipulation of information.

  • Ability to prioritize assignments, work independently and possess strong organizational skills.

    Level II (in addition to Level I):

  • Experience/background in Printing and Mailing.

  • Ability to work on multiple Production machines throughout the Production Floor.

  • Familiarity with copy machines a plus.

    Level III (in addition to Level II):

  • Three or more years of experience in Production Operations.

  • Valid Class D driver’s license and clean driving record.

  • Proficient in operating all machines on Production Floor.

  • Experience supervising a Production Floor preferred.

    Physical Requirements

    Excellent manual dexterity and ability to lift up to 70 lb. necessary.


    The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

    Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.


    Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

    In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Employment Type
Full Time

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