Security Ambassador III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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Responsibilities:

ESSENTIAL FUNCTIONS

• Acts as liaison to Facilities Director, along with Department of Public Safety, to ensure safe and smooth operations of the MAG.
• Performs annual fire alarm and security walkthroughs with outside agencies.
• Acts as main contact for issues pertaining to building’s security equipment and controls.
• Records information found during Alarm and Security Monitor inspections.
• Continues to add to knowledge regarding physical building and reports problems.
• Monitors outdoor surveillance cameras for suspicious behavior.
• Maintains incoming Packages/Parcel log.
• Reports phone communication malfunctions and addresses malfunctions with Finger Lakes Communications. Assists with evacuating the building during fire/emergencies.
• Ensures compliance of applicable policies and regulations while implementing security measures.
• Schedules Security Ambassador department, including regular shifts and security requisitions.
• Schedules staff for events originating from other departments.
• Acts as primary trainer. Assigns and removes keys to staff.
• Oversees key distribution and log, U of R emergency binder, property passes, parking passes, staff emergency lists etc. and maintains these records.
• Controls Visitor/Staff into and out of building. Interacts with staff/visitors/contractors.
• Assists with SA’s annual reviews with Director of Facilities.
• Oversees SA’s while on duty and monitors performance.
• Responsible for recovering funds from departments requesting extra SA service through documentation/billing process.
• Works with DPS to schedule and plan annual 4-hour SA department training.
• Prepares and maintains monthly department training.
• Requests assistance for any incidents requiring documentation.
• Maintains proper documentations and communicates information effectively.
• Works in conjunction with outside agencies for hiring new staff, including the RCSD.
• Supports the Director of Facilities when hiring new employees by conducting reference checks, phone interviews, and is part of the in-person interview team.
• Attends outside trainings.
• Delivers an exceptional customer service experience to museum guests.
• Observes and protects the art collection by patrolling assigned areas.
• Answers visitors’ questions about the collection.
• Explains museum rules to visitors as needed.
• Maintains knowledge of museum access rules.
• Contributes to a team atmosphere through open and clear communication.
• Gains general knowledge of museum activities.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree in related field required
• Or equivalent combination of education and experience
• Prior experience working with the public preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent communication and interpersonal skills required
• Microsoft/Outlook Experience required
• Excel skills preferred
• Ability to lift up to 30 lbs. and walk the outdoor building perimeter preferred
• Proficient in the use of phone and 2-way radio preferred
• Must be able to work weekends, evenings, holidays and Clothesline Festival required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.