Opening
Time as Reported Grade 001 Patient Experience Ofc
Responsibilities
GENERAL PURPOSE:
This TAR position will support Patient Experience efforts pertaining to GetWellNetwork and Self Scheduling for both Inpatient and Outpatient Orthopaedics under the supervision of Administrator of Patient Experience, and Chief Patient Experience Officer.
RESPONSIBILITIES:
- Orienting and Educating Patients on the capabilities of GetWellNetwork as a patient engagement tool, including but not limited to: Education prescribed by care-team, relaxation content, Eastman School of Music content, service recovery options, and entertainment.
- Orienting and Educating Patients on the capabilities of Mychart, including but not limited to: Self-scheduling appointments, messaging provider’s offices, and refilling medications.
- Communicating with patients – serving as a friendly visitor to assist with simple and non-clinical patient requests.
- Providing patient feedback to Administrator of Patient Experience, to better processes associated with GetWellNetwork and MyChart functionality.
- Other duties as assigned
QUALIFICATIONS:
- Highschool Diploma required
- Experience working with technology required.
- Interest and ability to adapt quickly to technology required.
- Strong Communication skills required.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $ 15.00 - $ 25.48 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.