Care Manager

Ibero-American Action League | Rochester, NY

Posted Date 6/23/2022


Under the guidance and supervision of the Director of Care Management Services Division or designee, the Care Manager provides care management services to program participants who are in need of assistance regarding medical, behavioral health and social services in the community.

Essential Functions:

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Identifies individuals in the community in need to obtain medical behavioral health and social services.
  • Contacts assigned participant within 3 days of receiving the assignment.
  • Maintains an active caseload of 45+ individuals.
  • Prepares a Care Plan including participants' goals for each participant in the program.
  • Obtains medical, behavioral health and social services for program participants according to their needs.
  • Maintains regular contacts with participants in the program including home visits as needed.
  • Maintains accurate and updated records on each participant of all service provided.
  • Attends staff meetings and formal/informal training sessions in/outside the agency.
  • Participates in community activities as representative of the program when assigned.
  • Is available to work outside regularly scheduled work hours as needed.
  • Any other duties as may be assigned by the immediate supervisor.


The employee exercises initiative and some independence in establishing his/her schedule for meetings with participants, other caseworkers and community agencies. Follows pre-established procedures for program implementation and daily operations. The individuals must be resourceful and able to assess situations to determine if a crisis is involved and how to best proceed within the framework of the agency's as well as the program's policies and procedures. The employee will consult with supervisor if in doubt prior to proceeding.

Position Qualifications:

Competency Statement(s)

  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.
  • Reliability - The trait of being dependable and trustworthy.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.

Skills and Abilities:

  • GED or Associates Degree in Human Services or related field.
  • A minimum of 2 years of experience working with Latinos connecting them with community services.
  • Bilingual in Spanish and English required.
  • Demonstrated ability to work with other service providers.
  • Basic knowledge of Microsoft Word.
  • Able to provide own transportation and have a valid good standing NYS driver's license
  • An equivalent combination of training and experience other than the specified, if judged to be adequate for the job, may be accepted by the President and CEO

Physical Demands:

The position does require occasional standing, squatting, lifting of up to approximately 10 lbs. and frequent sitting.

Ibero American Action League is committed to the policy of equal employment opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition, gender identity or expression, carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity.

Employment Type
Full Time

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