Health Center Manager

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

In support of PPCWNY’s mission, the Health Center Manager has responsibility for the delivery of coordinated and integrated quality health care services to all PPCWNY patients. 

Quality Assurance & Risk Management

• Maintains accurate medication and medical device inventory count and Electronic Health Record (EHR) documentation for billing compliance
• Cooperates in pharmacy reviews conducted by the affiliate’s Pharmacy Consultant and applies quality improvement activities as necessary
• Creates a plan with staff and verifies that Quality Assurance tasks e.g. medication logs, point-of-care test controls, refrigerator temperatures, etc. are completed and documented in a timely manner 
• Conducts direct observations of clinical staff to ensure they are delivering services to PPCWNY standards
• Reviews or assigns the review of medical charts for accuracy and completeness
• Maintains a working knowledge and ensures compliance with all federal and state laws and regulations, Planned Parenthood Federation of America (PPFA) standards, OSHA, CLIA, Title X, DOH regulations, Board policies, and all other applicable regulations 
• Consults with Compliance, Quality, & Risk Management (CQRM) Department as required

Team Management

• Provides guidance and leadership for staff. Addresses staff concerns and work-related performance in a timely manner grounded in Just Culture
• Documents all communication with staff regarding work-related performance timely and accurately
• Plans and oversees new staff orientation with weekly evaluations and ongoing staff training, including practice management system training, billing, front desk and back-office training
• Ensures that staff’s work time is accurate and submitted to payroll by set deadlines
• Evaluates and gives constructive feedback to staff including quarterly “4x4” coaching meetings and annual performance evaluations
• Promotes and cultivates a strong, effective team dynamic

Reports

• Provides data to Senior Leaders as requested in a timely manner 
• Utilizes reports and data to make decisions such as inventory purchases, patient templates, and staff schedules. 

Other Accountability Activities

• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs. 
• Assumes responsibility for professional growth and maintains documentation of continuing education activities
• Cooperates with agency leaders and staff of other departments including Payroll, Human Resources, Revenue Cycle, Training, Development, Grants & Programs, Marketing, Call Center, CQRM, etc. to meet both internal and external requirements
• Participates in relevant committee and management meetings as requested by Leadership
• Works on other duties/projects as assigned by ADHCO